Today I was reminded once again why it is that so many businesses have trouble. I was in a planning meeting at the Burnaby Board of Trade and we were discussing possible topics for our upcoming small business seminars. The meeting, as often happens, was draw away from new progressive ideas and taken in the direction of tired old business concepts that should have died with the 80s.
As our economy enters into a recession I feel so many companies are missing the point of building long term solid relationships. I beleive the companies who are too busy now to worry about relationships are the ones who are going to be “busy” in bankruptcy proceedings in the coming years.
I always find myself trying to convince people that it is not good ideas, not good marketing or good products that make or break companies. The key ingrediant in all successful companies is good people and good people skills. I want to steal a few lines from one of my favorite articles called “Getting a message to Garcia”. When talking about this type of person Elbert Hubbard states
“Civilization is one long anxious search for just such individuals. Anything such a man asks shall be granted; his kind is so rare that no employer can afford to let him go. He is wanted in every city, town and village- in every office, shop, store and factory. The world cries out for such: he is needed, & needed badly”
These are my thoughts on the subject…..