Chuck Brady

With the holiday season upon us many people use this as an excuse to pack in the productivity and relax. I see it as just the opposite. Think of it as all of your competition has packed it in so you have the whole market to yourself.

The second thing I really like about the holidays is that it is a great time to re-connect with old aquaintances. If you have old clients you have not spoken to in a while why not give them a jingle and spread some christmas cheer. Everyone right now is in a talkative mood, so use it to build on your existing relationships and strengthen them to move forward.

A final piece of food for thought is that many companies have left over money in their budget that they can spend. If you are out there trying to sell you maybe able to get someone who has money to blow and you can shorten your sales cycle dramatically. You dont need to use the hard sell, just be your effervescent self and good things will happen.

Happy Holidays,

CB

You know when we are trying to sell ourselves or our products, I always say look back to the times you have had the most success. I think what you will find is that success always comes in waves, for the simple reason that your Emotions Are Contagious.

The fact is that emotions are contagious. The more passion you have for your life and your activities, the more charisma you will possess, and the more cooperation you will gain from others. If you are truely excited about something and doing it with zest that will grab attention of others and make them want to be a part of it.

People always want to feel good and will be drawn to things that make them feel good. I want to use the example of personal training. I don’t think there is anyone who could not make good use of a personal trainer but so few of us do. If you are in this business and want to be more successful, just raise the level of excitment in your gym. If the atmosphere is warm and welcoming it becomes a destination people want to go to.

We all have our favorite restaurants or bars, it is usually more the atmosphere in them than the food that draws us in. Use the possitive emotion to your advantage and people will be drawn to you.

Cheers,

CB

You know one thing that always makes me laugh is people who say they could never do sales, or those who say they don’t like sales people because they do not like the feeling of being sold. We can all think of the sterotypical salesman in the cheap suit talking out of his @#$. If you ask me, these are not sales people.

I think the first lesson a true salesperson learns is that you are not trying to sell. Our job is to listen, uncover problems and then find a solution to those problems. The most common misconception about selling, is that sales means talking. A good sales person is first and foremost a good listener and a caring friend. If you can make this switch in your head you will immediately notice better results.

I do beleive the reason no one talks about “good salespeople” is because whenever a good sales person is found, they don’t fit the mold of what a salesperson should look like so we mistake them for our friends.

Cheers,

CB

Well there you have it, the four types have been defined in the simplest terms. However knowing the basic characteristics of the four is just the beggining of being able to understand them.

The thing that complicates understanding the most is the fact that no person is only one personality type. We all change from style to style depending on the situation we are confronted with. We will often reacte completely differently to a situation at work than we would if the same situation involved our friends or family.

The best advice I can give is to understand that everyone is going to be a little bit different and the best thing to do is get to know them and LISTEN. Listen to the things they say and how they are said and people will become much easier to understand.

These are my two cents on the evening,

Chuck

The final of the 4 personality styles is that which I like to refer to as the Perfect Melancholy. This is the person who is the analytical, the deep thinker or the planner. These are the people who seem to slow down the rest but take the time needed to create a masterpiece.

We see perfect melancholy people in all sorts of prominant roles such as artist, singers and accountants. They are often the back bone of the work place, making sure that the details are taken care of to keep things running smoothly. They take the time to ensure things are done right the first time and dont give up until the job is done.

The down side of the perfect melancholy is that they are very slow and deliberate in their actions and do not adapt well to sudden change. They are skeptical by nature and like to learn things for themselves as they don’t trust the judgment of anyone very easily.

When we need it done right, or a long term plan put in place we always look to the perfect melancholy and we know the job will be in good hands.

Cheers,

CB

The peaceful phlegmatic are often the least noticeable of the personality types. They are quite content to fly under the radar and not draw attention to themselves. Peaceful phlegmatic people are very calm cool and collected and quite happy to work their 9-5 shift and not bother anyone. Although they are pecimistic by nature they are not bothered by it.

Peaceful phlegmatic people make great long term employees, as they really have no desire for change and can work consistantly at mundane jobs that would drive the other personalities nuts. They are also very agreeable in that they have no desire to cause trouble.

The downside of peaceful phlegmatic is that they lack motivation and drive. They will rarely take any new initiative themselves and are not self motivated. They also are not likely to take a leadership role.

As a whole the peaceful phlegmatic types are a great addition to the work force as they are dependable long term and you always know what to expect.

Bon Appetite,

CB

The popular sanguine is the life of the party. If you know someone who is popular and dynamic odds are that person is a Popular Sanguine. These people are always willing to help and want to make sure everyone is happy. The end result is not nearly as important as the fact that everyone has a good time.

The downside to the popular sanguine is that they can sometimes inhibit productivity. They can sometimes get wrapped up in office gosip rather than getting important work done. Their currious nature can be both a possitive or a negative depending on how it is taken.

To me the single biggest strength a popular sanguine has is their ability to lighten the mood and help out someone who is feeling blue. The most important thing to remember when dealing with a popular sanguine is that relationships count for a lot, and they always find time for the fluff. Their bubbly outgoing nature is always welcome on a drab day.

Look to the popular sanguine, to keep up the spirits of people. These people make great additions to office life and are a welcome addition to any customer service or phone team.

Cheers,

CB

In dealing with personality types it is always easiest to understand the one you epitomize so I want to begin with Powerful Choleric. The three ways to describe this person are The extrovert, the Doer, the Optimist.

Powerful Cholerics are born leaders and very goal oriented in life. They always move quickly to action and adapt well to change. On the down side they can sometimes find it difficult to slow down or relax. They will often quickly get to the top of their field… but can sometimes find themselves alone at the top.

When dealing with a powerful choleric personality the best approach to take is to quickly get to the point. They do not care much about the story behind things or the fluff that goes along with it. If you want things done, or someone who can deal well in a stressful situation then a powerful choleric comes in handy.

Cheers,

CB

One of my favorite topics to study is that of personality types and personality profiling. I have found it to be invaluable in allowing me to get a read on the people I am speaking with as well as gaining introspection to myself. I am one of the unusual types who has one very overwhelming personality style. Most people are a close blend of a couple but I am firmly in one quadrant.

As entire books have been written on the subject of personality profiling, I am going to break this down into a series of articles so you will have to keep coming back :)… what a shame I know. One of the first lessons that I learned was that if you are not able to put yourself in the shoes of a person you are speaking with you are really only able to communicate with about 25% of the population. Or the group of people who share your personality style.

There are many names given to the personality styles, some prefer to give them colours. I use the names in which I first learned them from a book called Personality Plus by Florence Littauer. She calls them 1. Powerful Choleric 2. Perfect Melancholy 3. Peaceful Phlegmatic 4. Popular Sanguine.

Stay tuned and I will talk about the 4 types and how to best deal with each one.

Cheers,

CB

Today I was reminded once again why it is that so many businesses have trouble. I was in a planning meeting at the Burnaby Board of Trade and we were discussing possible topics for our upcoming small business seminars. The meeting, as often happens, was draw away from new progressive ideas and taken in the direction of tired old business concepts that should have died with the 80s.

As our economy enters into a recession I feel so many companies are missing the point of building long term solid relationships. I beleive the companies who are too busy now to worry about relationships are the ones who are going to be “busy” in bankruptcy proceedings in the coming years.

I always find myself trying to convince people that it is not good ideas, not good marketing or good products that make or break companies. The key ingrediant in all successful companies is good people and good people skills. I want to steal a few lines from one of my favorite articles called “Getting a message to Garcia”. When talking about this type of person Elbert Hubbard states

“Civilization is one long anxious search for just such individuals. Anything such a man asks shall be granted; his kind is so rare that no employer can afford to let him go. He is wanted in every city, town and village- in every office, shop, store and factory. The world cries out for such: he is needed, & needed badly”

These are my thoughts on the subject…..

CB